I’m sad to say that I received this letter from PLUM DISTRICT TODAY:
*Although I am sad/upset about this, I knew that if there was any issue-Plum District would rectify it and refund us all, as they are – so I am disappointed, but happy with Plum District for stepping up**
OK now on to the letter:
I wanted to make you aware of a situation that has recently been brought to my attention around the tablet deal. We recently discovered the vendor offering the XSV360 7” Android OS tablet deal, will not be able to meet Plum District’s quality or customer service standards. As a result, we have decided to refund all 4000 customers who purchased the deal.
Should any of your readers have questions around the Plum District tablet deal, I have provided a link below to a Q&A, which should address all questions and concerns.
I apologize for the inconvenience this offer may have caused you. Please rest assured that Plum District has the best interest of our customers in mind.
Q & A
POTENTIAL CUSTOMER QUESTIONS
www.plumdistrict.com/tablet_faq – The below will be posted to this link which will be active on Monday
Why is Plum District refunding this deal?
- We recently discovered the vendor offering the XSV360 7” Android OS tablet deal, would not be able to meet Plum District’s quality or customer service standards
When will my credit appear on my credit or debit card?
- The credit will appear in 2-3 business days, no later than Dec. 15th
Is there a way for me to still receive this offer?
- Unfortunately, the vendor is unable to fulfill any of these orders at this time
When will my Plum dollars appear in my account?
- Your Plum Dollars will be credited to your account on or before Dec. 15th
What was the issue with the tablet offer?
- The vendor was unable to deliver the tablet in the timeframe committed or the quality expected
If I entered by voucher at XSV360.com what will happen?
- Your order has already been canceled
How will my shipping charge be refunded from XSV360.com?
- XSV360.com has confirmed that no transactions have been processed
Will you be offering a tablet offer in the future?
- If the opportunity to present a high quality offer to our customers presents itself we will consider it for the future
I used my 40% off code, can I get another?
- All tablet customers received a one-time-use promotion code for 40% off of one purchase in December